A Bibliography of Books Referenced on businessLISTENING.com

Deborah Tannen: The Argument Culture: Moving from Debate to Dialogue (Random House, 1998)

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Q&A With Mediator-Facilitators Dan and Heidi Chay

> Negotiation: Recommended Reading For Conflict Resolution in Business

hardcover

paperback

Tom Kelley with Jonathan Littman: The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm (Currency (Doubleday), 2001)

...is mentioned in the following businessLISTENING.com sections:

> Customers: IDEO and The Art of Innovation: The Role of Listening in Consumer Product Development

> Leadership: IDEO and The Art of Innovation: Brainstorming Techniques for Teams

> Customers: Listening to Customers

> Leadership: Practical Benefits of Better Listening for Leaders and Teams

hardcover

Gervase Bushe: Clear Leadership: How Outstanding Leaders Make Themselves Understood, Cut Through the Mush, and Help Everyone Get Real at Work (Davies-Black Publishing, (May 25, 2001))

...is mentioned in the following businessLISTENING.com sections:

> Strategy: Emotion Savvy Communication

hardcover

Daniel Dana: Conflict Resolution (McGraw-Hill, 2001)

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Conflict Resolution Tools Every Business Needs

> Negotiation: A Simple Process for Resolving Business Conflicts

> Negotiation: Recommended Reading For Conflict Resolution in Business

> Leadership: Don't Hate Meetings, Make Them More Effective

paperback

Peter Drucker: The Effective Executive (HarperCollins, 1966)

...is mentioned in the following businessLISTENING.com sections:

> Leadership: Peter Drucker's Effective Executive and Listening Skill

> Leadership: Leadership Models and Listening Skills

paperback

Peter Senge: The Fifth Discipline (Currency/Doubleday, 1994)

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Recommended Reading For Conflict Resolution in Business

hardcover

paperback

Peter Drucker: The Frontiers of Management (EP Dutton, 1986)

...is mentioned in the following businessLISTENING.com sections:

> Leadership: Peter Drucker's Effective Executive and Listening Skill

> Leadership: Leadership Models and Listening Skills

paperback

Roger Fisher, William Ury, and Bruce Patton: Getting To Yes, Negotiating Agreement Without Giving In (Penguin, 1991 (2nd Edition))

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Q&A With Mediator-Facilitators Dan and Heidi Chay

> Negotiation: Recommended Reading For Conflict Resolution in Business

hardcover

paperback

Rob Adams: A Good Hard Kick In The Ass (Crown Business (Random House), 2002)

...is mentioned in the following businessLISTENING.com sections:

> Customers: IDEO and The Art of Innovation: The Role of Listening in Consumer Product Development

> Customers: Listening to Customers

hardcover

Paul Glen: Healing Client Relationships: A Professional's Guide to Managing Client Conflict (Professional Service Publishing, 2001)

...is mentioned in the following businessLISTENING.com sections:

> Contributors: businessLISTENING.com Contributors

hardcover

Michael Doyle and David Straus : How to Make Meetings Work (Berkley Pub Group , 1993 [reprint edition])

...is mentioned in the following businessLISTENING.com sections:

> Leadership: Don't Hate Meetings, Make Them More Effective

hardcover

paperback

Robert Cialdini: Influence, The Psychology of Persuasion (Collins; Rev. Ed., 1st Collins Business Essentials Ed edition , (December 26, 2006))

...is mentioned in the following businessLISTENING.com sections:

> Customers: Forbidden Persuasion: Six Powerful Tools for Persuasiveness in Sales and Fundraising

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Paul Glen: Leading Geeks: How to Manage and Lead People Who Deliver Technology (Jossey Bass Pfeiffer, 2002)

...is mentioned in the following businessLISTENING.com sections:

> Strategy: 5 Steps to Poor Listening: The IT Professional's Guide

> Contributors: businessLISTENING.com Contributors

hardcover

Madelyn Burley-Allen: Listening, The Forgotten Skill. A Self-Teaching Guide (Fireside (Simon and Schuster), 1995 (Second Edition))

...is mentioned in the following businessLISTENING.com sections:

> Leadership: Practical Benefits of Better Listening for Leaders and Teams

> Strategy: Part III: Asking Questions / Listening Self-Study

> Strategy: Emotion Savvy Communication

paperback

David A. Lax and James K. Sebinius: The Manager as Negotiator (Free Press, 1986)

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Recommended Reading For Conflict Resolution in Business

hardcover

Jeff Thull: Mastering the Complex Sale: How to Compete and Win When the Stakes are High (John Wiley & Sons, 2003)

...is mentioned in the following businessLISTENING.com sections:

> Customers: I'm Not A Salesman, But I Sell Anyway: A Non-Sales Professional's Approach To Sales

> Customers: I'm Not A Salesman, But I Sell Anyway (Part 2)

hardcover

Marshall Rosenberg: Non-Violent Communication (Gazelle Book Service, (September 1, 2003))

...is mentioned in the following businessLISTENING.com sections:

> Strategy: Emotion Savvy Communication

paperback

Subir Chowdhury: The Power of Six Sigma (Dearborn Trade, 2001)

...is mentioned in the following businessLISTENING.com sections:

> Customers: The Role of Listening in Six Sigma Quality Management Systems

> Leadership: Practical Benefits of Better Listening for Leaders and Teams

> Customers: Listening to Customers

hardcover

Daniel Goleman, Richard Boyatzis & Annie McKee: Primal Leadership (Harvard Business School Press, 2002)

...is mentioned in the following businessLISTENING.com sections:

> Leadership: Primal Leadership and the Role of Listening in Emotional Intelligence, Part I

> Leadership: Primal Leadership and the Role of Listening in Emotional Intelligence, Part II

> Leadership: Leadership Models and Listening Skills

hardcover

paperback

Stephen Covey: The Seven Habits of Highly Effective People (Fireside (Simon and Schuster), 1989, 2000)

...is mentioned in the following businessLISTENING.com sections:

> Leadership: The Role of Listening in Stephen Covey's The Seven Habits of Highly Effective People

> Leadership: Leadership Models and Listening Skills

> Strategy: Part II: How to Listen (Attentive Listening Skills)

> Strategy: Part III: Asking Questions / Listening Self-Study

> Strategy: Emotion Savvy Communication

hardcover

paperback

Robin Ryan: 60 Seconds & You're Hired (Penguin USA, 2000)

...is mentioned in the following businessLISTENING.com sections:

> Strategy: Help For Those Who Talk Too Much

paperback

Neil Rackham: Spin Selling (McGraw-Hill, 1988)

...is mentioned in the following businessLISTENING.com sections:

> Customers: The Central Role of Listening in Sales For Service Providers

hardcover

paperback

Peter Block: Stewardship: Choosing Service over Self-Interest (Berrett-Koehler Pub, 1996)

...is mentioned in the following businessLISTENING.com sections:

> Negotiation: Recommended Reading For Conflict Resolution in Business

hardcover

paperback

Malcolm Gladwell: The Tipping Point, How Little Things Can Make A Big Difference (Little Brown and Company, 2000, 2002)

...is mentioned in the following businessLISTENING.com sections:

> Customers: Listening to Customers

hardcover

paperback