|
|
|
 |
|
 |
||||
 |
||||
|
A Bibliography of Books Referenced on businessLISTENING.com
sorted by: title | author | publication date
| ||
Deborah Tannen: The Argument Culture: Moving from Debate to Dialogue (Random House, 1998) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Q&A With Mediator-Facilitators Dan and Heidi Chay | ||
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Tom Kelley with Jonathan Littman: The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm (Currency (Doubleday), 2001) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Customers: IDEO and The Art of Innovation: The Role of Listening in Consumer Product Development | ||
>Leadership: IDEO and The Art of Innovation: Brainstorming Techniques for Teams | ||
>Leadership: Practical Benefits of Better Listening for Leaders and Teams | ||
| ||
Daniel Dana: Conflict Resolution (McGraw-Hill, 2001) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Conflict Resolution Tools Every Business Needs | ||
>Negotiation: A Simple Process for Resolving Business Conflicts | ||
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Peter Drucker: The Effective Executive (HarperCollins, 1966) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Leadership: Peter Drucker's Effective Executive and Listening Skill | ||
| ||
Peter Senge: The Fifth Discipline (Currency/Doubleday, 1994) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Peter Drucker: The Frontiers of Management (EP Dutton, 1986) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Leadership: Peter Drucker's Effective Executive and Listening Skill | ||
| ||
Roger Fisher, William Ury, and Bruce Patton: Getting To Yes, Negotiating Agreement Without Giving In (Penguin, 1991 (2nd Edition)) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Q&A With Mediator-Facilitators Dan and Heidi Chay | ||
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Rob Adams: A Good Hard Kick In The Ass (Crown Business (Random House), 2002) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Customers: IDEO and The Art of Innovation: The Role of Listening in Consumer Product Development | ||
| ||
Paul Glen: Healing Client Relationships: A Professional's Guide to Managing Client Conflict (Professional Service Publishing, 2001) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
| ||
Michael Doyle and David Straus : How to Make Meetings Work (Berkley Pub Group , 1993 [reprint edition]) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
| ||
Paul Glen: Leading Geeks: How to Manage and Lead People Who Deliver Technology (Jossey Bass Pfeiffer, 2002) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Strategy: 5 Steps to Poor Listening: The IT Professional's Guide | ||
| ||
Madelyn Burley-Allen: Listening, The Forgotten Skill. A Self-Teaching Guide (Fireside (Simon and Schuster), 1995 (Second Edition)) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Leadership: Practical Benefits of Better Listening for Leaders and Teams | ||
>Strategy: Part III: Asking Questions / Listening Self-Study | ||
| ||
David A. Lax and James K. Sebinius: The Manager as Negotiator (Free Press, 1986) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Jeff Thull: Mastering the Complex Sale: How to Compete and Win When the Stakes are High (John Wiley & Sons, 2003) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Customers: I'm Not A Salesman, But I Sell Anyway: A Non-Sales Professional's Approach To Sales | ||
| ||
Subir Chowdhury: The Power of Six Sigma (Dearborn Trade, 2001) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Customers: The Role of Listening in Six Sigma Quality Management Systems | ||
>Leadership: Practical Benefits of Better Listening for Leaders and Teams | ||
| ||
Daniel Goleman, Richard Boyatzis & Annie McKee: Primal Leadership (Harvard Business School Press, 2002) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Leadership: Primal Leadership and the Role of Listening in Emotional Intelligence, Part I | ||
>Leadership: Primal Leadership and the Role of Listening in Emotional Intelligence, Part II | ||
| ||
Stephen Covey: The Seven Habits of Highly Effective People (Fireside (Simon and Schuster), 1989, 2000) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Leadership: The Role of Listening in Stephen Covey's The Seven Habits of Highly Effective People | ||
>Strategy: Part II: How to Listen (Attentive Listening Skills) | ||
>Strategy: Part III: Asking Questions / Listening Self-Study | ||
| ||
Robin Ryan: 60 Seconds & You're Hired (Penguin USA, 2000) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
| ||
Neil Rackham: Spin Selling (McGraw-Hill, 1988) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Customers: The Central Role of Listening in Sales For Service Providers | ||
| ||
Peter Block: Stewardship: Choosing Service over Self-Interest (Berrett-Koehler Pub, 1996) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
>Negotiation: Recommended Reading For Conflict Resolution in Business | ||
| ||
Malcolm Gladwell: The Tipping Point, How Little Things Can Make A Big Difference (Little Brown and Company, 2000, 2002) | ||
| ...is mentioned in the following businessLISTENING.com sections: | |
top: back to the beginning of this section
Overview |
|
Topics |
|
Resources |
|
About Us |
|
|
summary of site contents:
Home Page | Detailed Description of Topics | Leadership and Teams | Customer Relationships and Marketing | Conflict Resolution and Negotiation | Listening Strategy and Skills | Listening Books | Contributors | Editorial | Contact Us |
| Sponsored Links: | ||
| ||
businessLISTENING.com is produced by Wilson Strategies, consultants for leadership, customer relationship, and group process development. Discussions of any author, business, business method or personal practice on this site are not endorsements, but are instead intended to provoke critical thinking and individual learning about the role of listening in business. |
  |
|
| ||
©2003-2005, all rights reserved. "businessLISTENING.com" is our trademark, all other trademarks are the property of their respective owners. | ||
| ||