businessLISTENING - listening skills for leadership customer relationships and persuasion
businessLISTENING - listening skills for leadership customer relationships and persuasion
businessLISTENING - listening skills for leadership customer relationships and persuasion

The businessLISTENING.com home page


business listening .comWelcome to businessLISTENING.com:
a reference site explaining the role of listening--and information derived from listening--in leadership, customer relationships, and persuasion (conflict resolution and negotiation). Features include articles by coaches, consultants, and other professionals; reviews, with analysis, of pertinent business literature; and self-training guides and exercises concerning listening strategy and skills.

 

Listening means gathering and making sense out of information. Anyone can improve his or her level of performance by thinking strategically about listening and practicing effective listening skills.

Listening is the only way to learn how to improve:
 your leadership, marketing and negotiating skills;
 your ability to motivate customers and teams; and
 your overall performance in business.

The more effectively you listen, the more you learn.

The time and money you save by listening effectively can make the difference between success and failure.

"I already know how to listen."

The unfortunate truth is that most of us pay little attention to the quality of our listening, leaving a gap between "hearing" others and listening to them as effectively as we could if we pushed ourselves.

The benefits of better listening are profound. Productivity and work quality improve when your leadership becomes more influential. Customer attraction and retention improve when your customers feel they can trust you. Employee conflicts and turnover drop because they find more satisfaction working on your team. Projects are executed brilliantly after key facts are raised quickly and circulate smoothly because you've created a communication-friendly environment.

When do these situations come up? What can you do to improve your listening? Keep reading.

Who This Web Site Was Written For

This site identifies specific listening skills and strategies for
  leadership (entrepreneurs, executives, managers, teams),
  customer relationships (marketing, sales, product development, quality management), and
  negotiation (including conflict resolution).


Overview

Home Page

Detailed Description of Topics

Topics

Listening Strategy and Skills

Leadership
and Teams

Customer Relationships
in Sales and Marketing

Conflict Resolution and Negotiation

Resources

Listening Books

About Us

Contributors

Editorial

Contact Us


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summary of site contents:

Home Page | Detailed Description of Topics | Listening Strategy and Skills | Leadership and Teams | Customer Relationships in Sales and Marketing | Conflict Resolution and Negotiation | Listening Books | Contributors | Editorial | Contact Us |


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businessLISTENING.com is produced by Wilson Strategies, consultants for leadership, customer relationship, and group process development.

Discussions of any author, business, business method or personal practice on this site are not endorsements, but are instead intended to provoke critical thinking and individual learning about the role of listening in business.

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